Hilton Head Island, SC
How far in advance should I make a reservation?
We are a small facility and book up very quickly! We recommend making reservations as soon as you know your plans. The only exceptions are holidays as we are only taking holiday reservations 6 months in advance.
What happens if my dog becomes sick or gets hurt while at Southpaw?
We will call you and ask you how you would like us to proceed. If you have a local veterinarian, we are happy to take him there. If you do not have a local vet, we are happy to take him to a trusted local veterinarian on the island.
May I visit my dog or take him out for the day while they are boarding?
Yes! You may visit anytime during our regular office hours. Many visitors enjoy taking their dog to the beach next door to us and taking him out to explore the island.
Can my dog daycare or board if he/she is unaltered?
We do allow dogs to stay with us that are not neutered or spayed. We take proper precautions when deciding who their playmates will be. However, we cannot daycare or board a female who is in heat.
All guests must have current Rabies, Distemper/Parvo, and Bordetella vaccinations
in order to stay with us. The Canine Influenza vaccine is also strongly recommended.
Our priority is your pet's health and safety!
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What vaccinations does my dog need to have?
All dogs must be up to date on Rabies, Distemper/Parvo, Bordetella, and Canine Influenza. Puppies must have received at least their first two rounds of shots.
Is someone on site overnight?
We do not have anyone stay overnight. Our secure building is alarmed and under surveillance 24/7. All dogs are closed inside protecting them from outside weather and noise. When we leave at night, it's usually very quiet as a long day of play has earned a good night's rest!
Do you have a cancellation policy?
We require 24 hour notice of cancellation for daycare and 48 hour notice for cancellation of overnight boarding. If the required notice is not given, there is an automatic 1 day charge. Due to the increased demand during the holidays, we require a 1-week cancellation notice, without which there will be a charge for the entire reservation.